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Academy Connection Help

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Use this tool to retrieve your username or password.

Trouble Logging in?
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If you have entered your username and password and do not see the Academy Connection homepage appear, please check to see if the Academy Connection homepage is appearing on any other open browser windows.

Some common causes of login difficulties have been identified by our end user Community. If you are experiencing difficulties while attempting to access the Academy Connection site, please read the information below regarding software firewalls:

  • For individuals using a firewall, please note that the Academy Connection currently uses a particular logon script that many common firewalls block or otherwise restrict. Script blocking is common in applications such as: Norton Internet Security, Norton Personal Firewall, ZoneAlarm, BlackICE Defender, the Windows XP Built-In Firewall, and is an option even in non-firewall applications like Norton Antivirus.
  • Some applications also have script blocking embedded within the functionality of the "privacy controls" (Norton Internet Security is one example). If you are attempting to login and find that the screen is simply refreshing, chances are that a software firewall is restricting access.
  • Please disable script blocking within whichever software firewall that you are currently running as the first troubleshooting method. If this does not resolve the issue, please attempt to disable the "privacy controls," close out all open browser windows, then attempt to login once again. If this still does not resolve the issue, please disable the firewall completely, reboot your computer, and then attempt to login.

Navigation Help
Learn how to use Academy Connection Navigation tools.

Sitewide Tools Help
Learn how to use the Print & E-mail tools from the Sitewide Toolkit.

If you need additional assistance, please contact our customer service department by e-mailing: webmaster@cisco.netacad.net

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